Return-Path: Delivered-To: craig@sbc-85.com Received: from gator4254.hostgator.com by gator4254.hostgator.com with LMTP id 4O7NF3TsiGTFCw0AcizydQ (envelope-from ) for ; Tue, 13 Jun 2023 17:23:48 -0500 Return-path: Envelope-to: craig@sbc-85.com Delivery-date: Tue, 13 Jun 2023 17:23:48 -0500 Received: from outbyoip12.pod20.usw2.zdsys.com ([192.161.151.42]:55712) by gator4254.hostgator.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.95) (envelope-from ) id 1q9CQV-003ebD-UT for craig@sbc-85.com; Tue, 13 Jun 2023 17:23:48 -0500 Received: from zendesk.com (unknown [10.219.92.208]) by outbyoip12.pod20.usw2.zdsys.com (Postfix) with ESMTP id 4Qgjkc70PJz14K2k for ; Tue, 13 Jun 2023 22:23:36 +0000 (UTC) Date: Tue, 13 Jun 2023 22:23:36 +0000 From: Support Reply-To: Support To: Craig Message-ID: In-Reply-To: <004d01d99e45$3fd36190$bf7a24b0$@sbc-85.com> References: <004d01d99e45$3fd36190$bf7a24b0$@sbc-85.com> Subject: [Supplyframe ticket #66685 received] Re: partial refund Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_6488ec68c3bf2_423fd495265d"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-16504651943188 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: faefffb X-Zendesk-Email-Id: 01H2VDPY2XTM9MT3QS94GJPQEZ DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=tindie.com; q=dns/txt; s=zendesk2; t=1686695016; bh=j+p+C/iDi6F5bhH7gO5ZSkpkOREyWGu9Nk4xBkGytlU=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=TqWPKet5eBxu+EuhZueSLBuG1pid0Uz6j1B6L+VGuPCUQ1yJGftBeAkww+Vew6L3cT2Gs7kc/PcidCXGcFcsbVFDEKJt/ZXfzJsM4UZSXLmscrR1YwcH7VmfQZVZ8nR0ZeCK1LCSL+wujGxqYEVOWUu/GbpOhd0g781Epah4BLMbxo6sJFhG+WrNUdRNDo5VZdnKjZpskq/keQTcioee7fzfvKhiYa4ZlIDlkVyIugL7gZs90W+aRAtqzT3vlS9yuBuRlMHTnVf7sOevCKYLDiMYli9mWc7CG4QWMFB97eDHHKNxJQC3dkuyLUq/fM6e5FvikNkptBdFOh7bWn6VCw== X-Spam-Status: No, score=-0.7 X-Spam-Score: -6 X-Spam-Bar: / X-Spam-Flag: NO ----==_mimepart_6488ec68c3bf2_423fd495265d Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable An agent has responded to your ticket (66685) with the following comments= : = ---------------------------------------------- Raymond Delgado, Jun 13, 2023, 15:23 PDT Hi Dane, Thank you for letting me know. Please indicate what refund I should issue for order #397559 and #397482.= Sincerely, Raymond Delgado Supplyframe Support ---------------------------------------------- Craig, Jun 13, 2023, 15:20 PDT sorry, I forgot to paste in the second order number. the other order is Dane Medina 18841 DuPont Way Farmington, MN 55024-7077 # Order Details #397482 # ---------------------------------------------- Raymond Delgado, Jun 13, 2023, 15:17 PDT Hi Andrey, Thank you for contacting Supplyframe support. I only see one order (#3975= 59). Please indicate the order numbers and the total amount that we should ref= und for each order. Sincerely, Raymond Delgado Supplyframe Support ---------------------------------------------- Craig, Jun 13, 2023, 15:08 PDT Hello, a customer placed two orders and i did not have complete stock in = EING versions, so i need to issue a partial refund. I contacted the cust= omer to see what they wanted to do but i did not get a reply so i am refu= nding the cost of each EING board and sending them the TIN version of the= boards at no charge. customer: Dane Medina 18841 DuPont Way Farmington, MN 55024-7077 United States of America on order # #397559 i only had one EING memory expansion board (Memory Expansion Board v1.0a = with 4x Universal Memory Sites - BARE BOARD GOLD) so please refund the $9= for that board. I gave the customer a tin version of the same board at = no cost. Also, this order shipped with their other order so please refun= d their $9.50 shipping on this order for a total partial refund of $18.50= on this order. on their other order, i do not have any EING versions of the backplane bo= ard (SBC-85 Backplane 4 v1.0 8085 Single Board Computer 4 slot backplane = BARE BOARD TIN PLATING) so please refund the cost of those boards 2x$8 or= $16. Again, i gave the customer the tin version of these boards at no c= ost in place of the EING versions. so the total refund should be $18.50 from the first order and $16 from th= e second order. thanks craig You may reply to this email with questions or comments. [RGNPM3-9VKXV]= ----==_mimepart_6488ec68c3bf2_423fd495265d Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

An agent has responded to your ticket (66685) with the= following comments:

=

= Raymond Delgado (Tindie)

= Jun 13, 2023, 15:23 PDT

=
Hi Dane,

Thank you for letting = me know.
Please indicate what refund I should issue for order #397559 and #397482.

Sincerely,

Raymond Delgado
Supplyframe Support

<= /p>

=

Craig =

Jun 13, 2023, 15:20 PDT =

sorry, I forgot to paste in= the second order number.

 

the other order is

 

Dane Medina
18841 DuPont Way<= br>Farmington, MN
55024-7077

Order Details #3974= 82

 

<= /div>

 

<= p style=3D" font-size: 11.0pt; margin: 0in" dir=3D"ltr"> 

<= p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans= ',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b= ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> = Raymond Delgado = (Tindie)

= Jun 13, 2023, 15:17 PDT

=
Hi Andrey,
 
Thank you for cont= acting Supplyframe support. I only see one order (#3= 97559). 
Please indicate the order numbers and the total amou= nt that we should refund for each order.

Si= ncerely,

Raymond Delgado
Supplyframe Support

<= /p>
=

Craig =

Jun 13, 2023, 15:08 PDT =

Hell= o, a customer placed two orders and i did not have complete stock in EING= versions, so i need to issue a partial refund.  I contacted the cus= tomer to see what they wanted to do but i did not get a reply so i am ref= unding the cost of each EING board and sending them the TIN version of th= e boards at no charge.

customer:

Dane Medina
18841 DuPont Wa= y
Farmington, MN
55024-7077
United States of America

on orde= r 

#397559

i only had one EING memory expans= ion board (Memory Expansion Board v1.0a with 4x Universal Memory Sites - = BARE BOARD GOLD) so please refund the $9 for that board.  I gave the= customer a tin version of the same board at no cost.  Also, this or= der shipped with their other order so please refund their $9.50 shipping = on this order for a total partial refund of $18.50 on this order.

on= their other order, i do not have any EING versions of the backplane boar= d (SBC-85 Backplane 4 v1.0 8085 Single Board Computer 4 slot backplane BA= RE BOARD TIN PLATING) so please refund the cost of those boards 2x$8 or $= 16.  Again, i gave the customer the tin version of these boards at n= o cost in place of the EING versions.

 

so the total refun= d should be $18.50 from the first order and $16 from the second order.

thanks

craig

You may reply to this email with questions or comments.=

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